As part of providing the Services to our Healthcare Providers, we may collect certain demographic, health and/or health-related information from Seekers that may be considered protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”). Specifically, information is considered PHI when (i) Psychable, acting as a “Business Associate” (as such term is defined in HIPAA) receives identifiable information about a Seeker from or on behalf of a Healthcare Provider, and (ii) such Healthcare Provider is a “Covered Entity” (as such term is defined in HIPAA). However, information that a Seeker provides to Psychable outside of the foregoing context is not PHI, such as when you (i) create an account or use our interactive tools and services, (ii) send messages to Seekers or receive messages from Users; (iii) search for Healthcare Providers or Practitioners or their available appointments; (iv) post reviews; (v) post listings, which may contain general medical information that is not associated with a particular Healthcare Provider; (vi) voluntarily provide information in free-form text boxes through the Services or through responses to surveys and questionnaires; (vii) provide device/IP information or web analytics information by browsing our websites (see below); or (viii) send us an email or otherwise contact us directly, that certain information is not PHI. HIPAA provides specific protections for the privacy and security of PHI and restricts the use and disclosure of PHI. Psychable may only use and disclose PHI as permitted by HIPAA or as authorized by the User.
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around Psychable’s collection, use, and sharing of their Personal Information. The CCPA does not apply to all for-profit businesses and these rights are subject to certain exceptions.
Psychable does not sell your Personal Information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your Personal Information. Psychable may share certain Personal Information with third parties as described in the section “When We Disclosure Your Information.” To opt out of such sharing, you may email us at [email protected].
Psychable collects various types of Personal Information when you use the Services, including personal identifiers, business information, Internet or other electronic network or device activity information, geo-location data, and professional information. We provide above information about what information Psychable collects, how we use it, when we share such information, and with whom we share such information.
As a resident of California, you have the right to request to know what Personal Information has been collected about you, and to access that information. You also have the right to request deletion of your Personal Information, though exceptions under the CCPA may allow Psychable to retain and use certain Personal Information notwithstanding your deletion request. You may send your data rights request by email to [email protected]. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
Additionally, California’s Shine the Light law gives California residents the right to ask for a list of third parties that have received your information for direct marketing purposes during the previous calendar year. If we have shared your information, this list will contain the types of information shared and we will provide this list at no cost. To make such a request, contact us at [email protected].
