Psychable is an online community for service-seekers, practitioners, and individuals who are just learning about psychedelic-assisted therapy, which also provides information and content derived from evidence-based research, an engaged and passionate online forum, and a professional directory powered by ratings and reviews.
We are a community built on trust. An essential part of earning that trust means being clear about how we collect, use, and disclose your personal information, and how we protect your privacy. If you have questions about this policy, e-mail us at [email protected].
For purposes of this Policy, we define certain users as follows: (i) “Healthcare Provider means a licensed medical provider, including but not limited to therapists, psychologists, doctors or agents or affiliates thereof that uses our marketing services; (ii) “Practitioner” means a non-medical practitioner, including but not limited to healers, retreat centers, or providers or agents or affiliates thereof that uses our marketing services; (iii) “Seeker” means an individual who uses our Services to seek or search for practitioners or health care providers and book appointments; and (iv) “Users” collectively refer to Healthcare Providers, Practitioners, and Seekers.
We may collect personal information about you. “Personal Information” means, without limitation, your name, mailing address, email address, birthdate, social security number and contact information, medical history and current medical needs, billing information, and other personally identifiable information.
How we collect and store information depends on how you access and use the Services. We collect information in multiple ways including when you provide information directly to us, when you permit third parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device.
We may collect Personal Information and other information from you that you provide directly to us through your use and access of the Services, such as:
We may use your information for any of the following commercial or business purposes:
Psychable leverages leading cloud hosting and security providers to enable enterprise-level security to protect the Personal Information submitted to us through the Services, both during transmission and after we receive it. For example, the Services use (i) Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Information; (ii) industry leading managed web application firewall to prevent hostile attacks; and (iii) advanced distributed denial of service (DDoS) mitigation to protect against security vulnerabilities and DDoS attacks.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use leading security technology to protect your Personal Information, we cannot guarantee its absolute security, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your Personal Information, other information or content.
The Services may contain links to other websites or resources over which Psychable does not have any control. Such links do not constitute a recommendation or endorsement by Psychable of those external websites nor does Psychable share your information with them, except as set forth herein. You acknowledge that Psychable is providing these links to you only as a convenience, and further agree that Psychable is not responsible for the content of such external websites or the protection and privacy of information you provide while visiting such external websites.
We may send periodic marketing and promotional emails to you. You may opt out of such emails by following the opt-out instructions contained in the emails, such as unsubscribing. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us. Users may also request to have a listing be removed from the Services by contacting us at [email protected] or through the help center. Please note that it may take up to 10 business days for us to process such listing removal requests.
The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If you become aware that a child has provided us with Personal Information without parental consent, please contact us at [email protected] If we become aware that a child under 13 has provided us with Personal Information without parental consent, we take steps to remove such information and terminate the child’s account.
For security purposes, we will take such steps as we deem necessary to confirm your identity before completing your request or sharing any Personal Information with you.
This Policy is current as of the effective date set forth above. Psychable, in its sole and absolute discretion, may change this Policy at any time. We will post an updated Policy on the Services, notify you by email or otherwise through the Services prior to or on the effective date of the changes. By continuing to access or use the Services after those changes become effective, you acknowledge the updated Policy and agree to the updated terms of the then-current Policy.
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around Psychable’s collection, use, and sharing of their Personal Information. The CCPA does not apply to all for-profit businesses and these rights are subject to certain exceptions.
Psychable does not sell your Personal Information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your Personal Information. Psychable may share certain Personal Information with third parties as described in the section “When We Disclosure Your Information.” To opt out of such sharing, you may email us at [email protected]
Psychable collects various types of Personal Information when you use the Services, including personal identifiers, business information, Internet or other electronic network or device activity information, geo-location data, and professional information. We provide above information about what information Psychable collects, how we use it, when we share such information, and with whom we share such information.
As a resident of California, you have the right to request to know what Personal Information has been collected about you, and to access that information. You also have the right to request deletion of your Personal Information, though exceptions under the CCPA may allow Psychable to retain and use certain Personal Information notwithstanding your deletion request. You may send your data rights request by email to [email protected] We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
Additionally, California’s Shine the Light law gives California residents the right to ask for a list of third parties that have received your information for direct marketing purposes during the previous calendar year. If we have shared your information, this list will contain the types of information shared and we will provide this list at no cost. To make such a request, contact us at [email protected]
Nevada Privacy Law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain Personal Information that the website operator may collect about them. Psychable does not sell your Personal Information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada Privacy Law, please contact us at [email protected].
If you are from the European Economic Area (“EEA”), Psychable may collect and process your Personal Information as described in this Policy in the following contexts: (i) we need to perform a contract with you; (ii) you have given us permission to do so; (iii) the processing of your information is in our legitimate interest and is not overridden by your rights; (iv) for payment processing purposes; or (v) to comply with the law.
Where the European Union’s General Data Protection Regulation (“GDPR”) applies to you, you have the right to (i) access your Personal Information; (ii) request that we correct, update or delete your Personal Information; (iii) object to our processing of your Personal Information; (iv) restrict the processing of your Personal Information; (v) be provided with a copy of your Personal Information in a structured, common and machine-readable format; and (vi) withdraw your consent at any time where Psychable relied on your consent to process your Personal Information. Please see Section 8 for other means to opt-out of our data collection and processing practices.
Prior to responding to any requests to exercise your rights under GDPR, we require you to verify your identity with us. To exercise any of your rights under GDPR, please contact us at [email protected]. You acknowledge that for each of the foregoing rights we may have valid legal reasons to refuse your request and, in such instances, we will let you know if that is the case.
For European residents, please note that the Personal Information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this Policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Policy. We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.