Illumma

Great nurse, exorbitant fees, inconsistent front desk

I’ve been seeing Thibault at Downtown Doctor for a couple years for hormone replacement therapy, and she’s always been a kind, respectful, and cheerful presence. However, with the frequency of times I have to visit (every 3 months) to go over routine bloodwork that amounts to sitting for 10 minutes while being told “everything looks good, you’re good to go,” each visit costing around $170 out of pocket, going here has proved very costly. For a long time the people working the front desk seemed very despondent every time I came to visit, and their apparent gloom made for not the most inviting atmosphere. However, in the past couple months, they’ve been super upbeat and helpful, so I’m glad to see morale has improved. Overall, my experience with Downtown Doctor has been mostly positive, with some bumps along the way, but it appears to be improving.